All Systems are Online

Return to Statuspage

Multiple banks Service Disruption

» Published on Wed, 25 Jan 2023 09:45:00 +0000

  • Post-Mortem

    We would like to share more details with our customers on the open banking outage that occurred last week.

    On Wednesday 25th January 2023, the OBIE experienced a service disruption to their MATLS (Mutual Authentication Transport Layer Security) certificate validation service due to an essential endpoint being unavailable. This in turn impacted many financial institutions within the UK (Lloyds Banking Group, Clydesdale, HSBC, among others), preventing payments being made or data being retrieved. The impact began at approximately 7:00 and was restored by 11:00 GMT.

    We have reviewed this incident, to determine how we might prevent recurrence or accelerate impact mitigation and it was concluded that in the case that the certificate provider experienced the same issue the financial institutions would need to employ a workaround (provided by the OBIE, themselves individually in order to restore service.

    We understand how important our platform is for our customers’ businesses. Our goal is to minimise disruptions and outages for our customers regardless of the origin of the issue.

    » Updated Wed, 01 Feb 2023 15:58:00 +0000
  • Resolved

    OBIE has informed us that the incident impacting multiple institutions has been resolved. Please reach out to if you continue to experience similar issues.

    » Updated Wed, 25 Jan 2023 11:13:00 +0000
  • Update

    We can confirm that multiple banks are experiencing issues related to MATLS certificate validation service. We will provide further updates as information is cascaded from the OBIE.

    » Updated Wed, 25 Jan 2023 10:53:00 +0000
  • Investigating

    We are aware of service disruption for multiple banks impacting AIS/PIS endpoints. This is believed to have been caused by a third-party issue and investigations are ongoing. Please see API downtime for the current status:

    » Updated Wed, 25 Jan 2023 09:45:00 +0000

Subscribe to Updates