On November 5, 2024, the Consent service became temporarily unavailable. This incident impacted our customers' ability to use our API for 8 minutes, and some calls may have returned 5xx and 4xx response codes, in error.

Timeline:

• Impact Began: November 5, 2024, 12:53 UTC.

• Internal Incident Raised: November 5, 2024, 12:59 UTC.

• Impact Mitigated: November 5, 2024, 13:03 UTC.

Root Causes:

• Temporary lock on DB writes for one of our services.

Mitigating Actions:

• Rolled back the offending deployment.